99.95% Service Availability Guarantee

  

Available when you need it - guaranteed.

What this means is that we guarantee that the Ice³ Online Collaboration service will be available for 99.95%* of the time in any one calendar month.

If you experience downtime,* you will receive 5% off next month's bill (up to 100%) for every hour of downtime you experience. Our superior technology, failover systems, and infrastructure is what allows us to guarantee you 99.95% service availability.

Not only is your data protected by our systems, but access to your data through our systems is protected by our 99.95% service availability guarantee.

*More information about our guarantee is found in our terms and conditions of service.

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