What support is available?

Though we are fairly confident, it would be good to know that there is someone there to help!

Technical support is provided in a number of different ways.

Help Website

There is a comprehensive Online Help website covering most of the issues that clients have come across in using the system.  This is a great 'first port of call' for support issues.

Unlimited Email Technical Support

We provide unlimited email technical support to all our customers.  For non-critical issues, we endeavour to answer 90% of our support requests within 1 hour of receiving them.

Support Forum

There is a support forum for Account holders using - you've guessed it - the Ice³ Online Collaboration system as its basis.

Telephone Technical Support 0845 475 1421

Not able to solve the problem any other way, or would just like someone to discuss best practice?  Please do not hesitate to contact our dedicated telephone support team during UK office hours on 0845 475 1421.

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